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The CMA noted an investigation does not mean a business has broken consumer protection law.
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It has previously investigated and secured refund commitments from holiday firms including Love Holidays,, Virgin Holidays and Tui UK. The CMA has already written to more than 100 package holiday firms to remind them of their obligations to comply with consumer protection law. “We’ll be engaging with Teletext to establish whether the law has been broken and will take further action if necessary.” The authority said it would engage with Teletext “to gather further evidence on whether the company has broken consumer protection law”.ĬMA chief executive Andrea Coscelli said: “We understand the pandemic is presenting challenges for travel businesses, but it is important the interests of consumers are properly protected and that businesses comply with the law. The CMA said it had received “hundreds of complaints that people were not receiving refunds for package holidays cancelled due to the coronavirus pandemic”, adding: “In some instances, Teletext customers reported they were promised refunds by a certain date, only to have that date pushed back.” The authority is also investigating whether airlines have breached consumers’ rights by failing to offer cash refunds for flights they could not lawfully take due to government advice against overseas travel during the pandemic.
TELETEXT FLIGHTS ONLY SERIES
The CMA announced the investigation today, making Teletext Holidays the latest in a series of travel businesses the authority has examined over refunds. The Competition and Markets Authority (CMA) has launched an investigation into Teletext Holidays over refunds to customers for bookings cancelled due to Covid-19.